Frequently Asked Questions

Zerorez® cleaning services are based on our unique Zr Water™ technology. Zr Water™ is enhanced water that is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals. Zr Water™ acts as an effective cleaning agent, which means we do not use harmful soaps or detergents to clean, unlike traditional carpet cleaners. Soap and detergent residues can bond to the carpet fibers and that continues to attract dust and dirt making your carpet re-soil quickly. In short, the Zerorez® patented cleaning process means your carpets stay cleaner longer and dry faster.

Because Zerorez®'s Patented Zr Water™ technology works incredibly well on all surfaces, we are proud to offer other services. At Zerorez® Johnson City, we provide carpet cleaning, air duct cleaning, tile and grout cleaning, upholstery cleaning, area rug cleaning and more.

Harmful soaps and detergents left behind by "Do it Yourself" spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and detergents are engineered to attract dust and dirt, and if left in your carpet, they will continue to attract dust and dirt making your carpet re-soil quickly. If you do not use Zerorez®, the next carpet cleaner will most likely add a new layer of sticky soaps and detergents to your carpet, thereby compounding the problem. What is needed is to neutralize and remove the sticky residue that has been left behind. Zerorez®'s carpet pre-conditioner is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residues in your carpet. Thoroughly rinsing the carpet with our patented cleaning process and our Zr Water™ we are able to flush out a lot of the existing soils and residue. Depending on the level of residue that has bonded to your carpet fibers, we may not be able to break it all down the first time we clean. After cleaning with the Zerorez® way it is important to not add new soaps or detergents back into the carpet. We can provide bottles of our carpet friendly spotting agents and our Zr Water™ for your future spotting needs. We will refill the bottles anytime we come back to clean your furnishings free of charge.

Yes. We have three products we offer for your "do it yourself" spotting needs.
1. We offer an environmentally friendly general spotter that is engineered without soaps or detergents. This product is good for general spotting on normal spills like food or soda and general soiling, etc.
2. We offer an enzyme-based deodorizer that works great for pet stains and other mal-odors in your home.
3. We also offer our Zr Water™ for spotting and rinsing the carpet. We will refill the bottles free of charge every time we do additional work in your home or place of business.

1. Due to liability concerns, we do not move large or heavy furniture, like pianos, entertainment centers, bookcases, large beds or other similarly heavy items.
2. We do not move breakable items or electronics, like televisions, game systems, computers, lamps, etc.
If you want large items moved prior to your cleaning, that is your decision. Otherwise, the technician will do a great job cleaning up to and around any items left in the room.